Returns

We want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we accept returns under the following conditions:

• Return Window: Items must be returned within 30 days of the delivery date.
• Condition: Items must be in their original condition, with all original packaging, tags, certificates, and documentation intact.
• Non-Returnable Items:
  
  • Custom-made or engraved jewelry;
  • Final sale items
  • Gift cards

For returns on custom gold jewelry, call for details.

If you are unsure whether your item qualifies for return, please contact us at (904) 396-9245.

Return Process

1. Call our customer service team at (904) 396-9245 with your order number and reason for return.
2. Once approved for return, we will provide you with a return authorization and shipping instructions.
3. Securely package your item and ship it back to us using a trackable shipping method.

Note: Return shipping costs are the responsibility of the customer unless the item was damaged or sent in error. Guy Beard Designs has the right to accept or deny return requests on a product-by-product basis.

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Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be issued to the original method of payment within 7–10 business days upon receipt of the returned item.
• Shipping charges are non-refundable unless the return is due to our error.

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Exchanges

We currently offer size exchanges for certain product types. Call our team at (904) 396-9245m to determine if your product qualifies for sizing exchange.

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Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. Include photos of the item and packaging, and we will arrange for a replacement or refund upon the return of the damaged product. *Delivery dates may vary for replacement items due to the inventory status of products.

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Questions?

For any questions regarding returns or refunds, reach out to us at:
Email:  [email protected]
Phone:  (904) 396-9245